Terms of Service

Last updated: 8 July 2026 · Plain English, no lawyer soup.

TL;DR: HeyWilder is early software. It usually gets things right but not always. Use it at your own risk, we don't sell your data, and you can leave whenever you like. Any dispute is capped at what you've actually paid us (which is €0 during beta).

1. Who we are

HeyWilder is an AI chatbot service for hospitality and venue businesses, based in Dublin, Ireland. If you need to reach us, email support@heywilder.co.

2. It's beta software

We're still building. The bot might return a wrong or incomplete answer, the dashboard might have bugs, and features may change without notice. We fix things fast — usually within hours of you telling us — but you shouldn't rely on HeyWilder as your only channel for critical customer questions.

You're responsible for periodically reviewing the answers your bot gives, especially anything involving pricing, availability, or safety.

The bot's answers are AI-generated and can be wrong. Don't rely on them for anything safety-critical, legal, medical, or involving allergens or accessibility — you're responsible for what your bot tells your customers.

3. Free during beta

HeyWilder is free while it's in beta. When we exit beta, we'll email you at least 30 days before introducing any paid plan, and you'll have the option to close your account before that if the pricing doesn't work for you.

4. Your account

You're responsible for keeping your password safe and for anything that happens under your account. If you invite other team members, they're your responsibility too.

You can delete your account any time — email us and we'll remove everything within 30 days.

5. Fair use

Please don't use HeyWilder to:

Send spam or unsolicited messages
Deceive your customers about who they're talking to
Collect information for anything illegal
Try to break, reverse-engineer, or overload the service

If we notice any of that we'll get in touch. Serious cases we'll shut down.

6. What we can't promise

HeyWilder is provided "as is." We don't guarantee it will always be available, error-free, or fit every use case. We'll do our best, but occasional downtime for maintenance or unexpected issues will happen.

7. Limitation of liability

To the maximum extent allowed by Irish law, our total liability to you for any claim relating to HeyWilder is capped at the total amount you've paid us in the twelve months before the claim. During beta that amount is €0.

We're not liable for indirect losses — lost revenue, lost bookings, reputational damage, or anything else that flows on from an issue with the service.

Nothing here limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can't be limited under Irish law.

8. You cover us for your use

If someone brings a claim against us because of how you used HeyWilder — the content you loaded in, the way you deployed the bot, or something one of your customers relied on — you agree to cover our reasonable costs in dealing with it. This doesn't apply where the claim is genuinely our fault.

9. Your content and your customers' data

You own the content you put into HeyWilder (business info, FAQs, welcome messages). We use it only to run your bot. Anything your customers say to your bot is your data too — see our Privacy Policy for how we handle it.

10. Data processing terms

Where we handle your customers' personal data on your behalf — chat messages, contact info they gave your bot — you're the "data controller" (you decide what to collect and why) and we're the "data processor" (we run it for you). This section is our processing agreement under Article 28 of the GDPR and it's automatically in force for every operator without needing a separate signed contract.

In that role we agree to:

Only process your customers' data on your documented instructions (which for most operators is: run the bot as configured)
Keep it confidential and make sure our staff are bound to the same duty
Use the technical and organisational security measures described in our Privacy Policy
Only use subprocessors from the list published in the Privacy Policy, and email you before adding a new one — you have the right to object
Help you respond to your customers' data-subject requests (access, deletion, etc.) within a reasonable timeframe
Notify you without undue delay if we ever have a personal data breach affecting your data
Return or delete your customers' data when you close your account, unless we're legally required to keep it
Give you the information you reasonably need to demonstrate our compliance

11. Ending the agreement

Either of us can end this agreement any time. You can delete your account. We can suspend or close accounts that break these terms, but we'll always try to give you a heads-up first.

12. Changes

If we change these terms in a way that materially affects you, we'll email you at least 14 days in advance. Continuing to use HeyWilder after the change means you accept it.

13. Governing law

These terms are governed by Irish law. Any disputes go to the Irish courts.

Questions or concerns? Email support@heywilder.co — we always reply. See also our Privacy Policy.